AvaDent has launched a new payment system called PayFabric. Integrating the payment system into our platform, making it easier and simple for customers to pay their invoices. Please call customer support at 480-275-7144.
AvaDent does not provide free shipping labels. However, due to our high-volume contract with FedEx we can offer you lower pricing. You can order 2-day or Standard Overnight labels. Call or email our Customer Service team for additional questions.
This depends on the nature of the problem. Contact Customer Service at email@example.com, contact the clinical support team at firstname.lastname@example.org or call us at 480-275-7144 to discuss the case.
In general, we will always need an accurate final impression showing these key factors: Midline, Centric Relation, Occlusal Vertical Dimension, Anterior Tooth Size, Lip Support, Incisal Edge Location. For a single arch we will also need an opposing record. The denture will only be as good as the records received.
If you were unable to upload photos during the Rx process you will need to email the photos to our customer service team at email@example.com. Please include the case number in the email.
There are several ways to contact AvaDent, depending on your needs.
For service support about shipping dates, billing, or general questions contact Customer Service at firstname.lastname@example.org
For technical support about the AvaDent Dashboard record submission, order submission, and user account management contact our Lab Support team at email@example.com
For clinical support about record-taking methods, design layout, or problems with the denture you received contact our Clinical team at firstname.lastname@example.org
If you are unsure who to contact call us at 480-275-7144 and our Customer Service Team will assist and direct your call based on your needs.
Yes! You can request delivery dates during the Rx submission process or email/call us to request earlier delivery dates. Depending on the type of case and our time frames there may be additional fees for expediting your case. Contact us at 480-275-7144 or email@example.com
Existing customers can request a price sheet via email or phone call, and we will send you the appropriate price sheet. Email firstname.lastname@example.org or call us at 480-275-7144
If you are not a customer with AvaDent yet, contact us at 480-275-7144 and we will assist you with the price options depending on the program you decide to sign up for.
If you cannot find what you need on our ONLINE STORE then you can contact us at email@example.com OR call us at 480-275-7144. Our NextDent experts will be able to assist you with technical questions.
On the log-in screen, you will see there is a Change Password and Forgot Password option. If you are unable to use either option you will need to contact us via email or phone to get the password reset firstname.lastname@example.org or 480-275-7144
Invoices are sent in each case shipment box or emailed depending on the type of case. You can obtain a copy of your invoices by signing up for PayFabric, our integrated payment system. You can also request to have your invoice emailed to you by calling or emailing Customer Service at email@example.com or 480-275-7144
Everything we do is done digitally within the AvaDent Dashboard. If you would like an Rx form to print and fill out, please CLICK HERE.
|AvaDent Extreme Cross-Linked Material||Vita Classical||Remark|
|AvaDent Extreme Cross-Linked Material||Vita Classical|
|NextDent MFH||Vita Classical||Remark|