AvaDent
15730 North 83rd Way
Suite 101
Scottsdale, AZ 85260

Unfortunately, we cannot use your STL design file to fabricate a denture. However, we do accept your STL files of the reference denture and AvaDent will create the design to match your reference denture. Any edits or modifications can be requested when you review the design or if you have access to the Connect software you can edit the setup yourself.

Yes, however, it will never be an EXACT duplicate, but we do match very closely to the original denture. You can see the referenced denture in the Design phase when you review the setup.

AvaDent does not currently support online payments but we have several different options for you to pay your invoices. The standard option is for us to charge the credit card you gave us when you enrolled as a customer. As each case ships, we charge the card on file. Call or email our Customer Service team anytime to discuss other payment options 480-275-7144 customerserviceus@avadent.com

AvaDent does not provide free shipping labels. However, due to our high-volume contract with FedEx, we can offer you lower pricing. You can order 2-day or Standard Overnight labels. 2-Day labels are $22 each and Overnight labels are $32 each. Call or email our Customer Service team for additional questions at 480-275-7144 customerserviceus@avadent.com

Both dentures are monolithic (“one-piece”), fully-milled digital dentures. XCL stands for “eXtreme Cross Link”, which indicates that it is a very strong material.

The XCL-1 denture has monochromatic teeth (1-layer dentin base) and the XCL-2 has polychromatic teeth (1-layer dentin base + 1-layer enamel.)

Both products are try-in dentures.

A BTI stands for a Bio-Functional Try-In created by Dr. Lars Bouma. The BTI is a monolithic (“one-piece”) fully milled or printed Try-In made entirely out of the tooth color of your choosing from the available shade catalog in our system.

A WTI stands for a Wagner Try-In created by Dr. Stephen Wagner. The WTI is a printed Try-In denture base made entirely out of the tooth color of your choosing from the available shade catalog in our system. The teeth are printed individually for the maxillary anterior teeth and printed as a block of mandibular anterior teeth. The teeth are set in a special wax for easy manipulation and adjustment. The posteriors are printed or a block of wax rims, depending on your patient’s needs.

To order a remake you would need to go into your Dashboard and select Orders. Search the order of your patient by name or case number. Once you have the case pulled up you will see an option for “Place a Follow-Up Order” that is indicated by a “+” sign. Once you select this you will be prompted to choose 1 of 4 options for what kind of follow up order is needed for your patient’s treatment plan. Follow each prompt from top to bottom. What you select first affects what you can select next.

This depends on the nature of the problem. Contact Customer Service at customerserviceus@avadent.com, contact the clinical support team at clinicalsupport@avadent.com or call us at 480-275-7144 to discuss the case.

An AvaDent denture has a 1-year warranty time frame. The Fixed Removable Hybrid with Integrated Printed Titanium Bar denture has a 5-year warranty time frame.

Please visit this link and download our Hybrid Protocols and/or our general Clinical Protocols https://www.avadent.com/clinical/record-methods/

In general, we will always need an accurate final impression showing these key factors: Midline, Centric Relation, Occlusal Vertical Dimension, Anterior Tooth Size, Lip Support, Incisal Edge Location. For a single arch we will also need an opposing record.

The denture will only be as good as the records received.

Once we receive your records and all information is provided, we start the digital process. We will send you the digital set-up within 48 hours, depending on the time you have sent us the order and complete information. You will be asked to review the design and approve or request changes (if you selected that you wanted a preview). Once the Design setup is approved, or auto approved, it will take 5-7 business days to complete the manufacturing of your denture.

We then ship the case via FedEx with 2-Day shipping. Please note that if you do not approve the digital setup in a timely manner, the case will be on hold until you have approved the design. This might delay your case. If you need cases sooner than our time frame you will need to indicate it on the Rx, email us, or call us. The Dashboard will automatically UPDATE the Estimated Return Date once the Design is approved/auto approved, please keep this in mind when scheduling your patients.

Once you submit an Rx through the Dashboard you will be prompted with a Notification for a Records Request. You will need to select the “Submit/Ship” option and upload your records. DO NOT write in the physical records section unless you plan on sending physical records, otherwise your case will be put on an unnecessary hold.

If you were unable to upload photos during the Rx process you will need to email the photos to our customer service team at customerserviceus@avadent.com. Please include the case number in the email.

We have training videos available to view on our website https://www.avadent.com/cloud-software/cloud-dashboard/

If you have more questions or want assistance with submitting orders, please contact us at 480-275-7144 or email us at customerserviceus@avadent.com or labsupport@avadent.com

We are in Scottsdale, Arizona and are available Monday through Friday from 7AM to 5PM MST.

There are several ways to contact AvaDent, depending on your needs.

For service support about shipping dates, billing, or general questions contact Customer Service at customerserviceus@avadent.com

For technical support about the Dashboard, record submission, order submission, user account management contact our Lab Support team at labsupport@avadent.com

For clinical support about record taking methods, design layout, or problems with the denture you received contact our Clinical team at clinicalsupport@avadent.com

If you are unsure who to contact call us at 480-275-7144 and our Customer Service Team will assist and direct your call based on your needs.

Please check out our website and see your options https://www.avadent.com/cloud-software/

You can also fill out our contact form online https://www.avadent.com/contact/

If you decide to call or email us our Customer Service team will assist you or direct you to one of our sales representatives. 480-275-7144 customerserviceus@avadent.com

Yes! You can request delivery dates during the Rx submission process or email/call us to request earlier delivery dates. Depending on the type of case and our time frames there may be additional fees for expediting your case. Contact us at 480-275-7144 or customerserviceus@avadent.com

Existing customers can request a price sheet via email or phone call, and we will send you the appropriate price sheet. customerserviceus@avadent.com 480-275-7144

If you are not a customer with AvaDent yet, contact us at 480-275-7144 and we will assist you with the price options depending on the program you decide to sign up for.

Please check out our website to read about your options https://www.avadent.com/cloud-software/

The AvaDent Dashboard provides an easy and quick Rx Order intake and gives you access to the digital design and 3D Preview, even when you are at home, office or on the road. You can manage all your orders and you have a complete overview of your customers and patients. It is ideal for customers that just want to place orders and do not want to customize denture setups themselves in the AvaDent Connect design software. AvaDent Dashboard is free for all customers.

AvaDent Connect is a denture design software program that gives you full control over your denture design after AvaDent has done the initial denture setup. With Connect, you can make any design change yourself. AvaDent Connect is subscription based and can be purchased for $99 per month or $999 per year.

If you cannot find what you need on our online store https://store.avadent.com/ then you can contact us at customerserviceus@avadent.com OR call us at 480-275-7144.

On the log in screen you will see there is a Change Password and Forgot Password option. If you are unable to use either option you will need to contact us via email or phone to get the password reset customerserviceus@avadent.com or 480-275-7144

Invoices are sent in each case shipment box or emailed depending on the type of case. You can also request to have your invoice emailed to you by calling or emailing Customer Service at customerserviceus@avadent.com or 480-275-7144