Responsible for providing unsurpassed customer service by utilizing in-depth knowledge of company products, programs, tools and processes.

Main Tasks:

• Communicates with customers inbound and outbound via phone and email
• Onboards new customers per company policy and maintains account information
• Resolves product or service complaints by involving appropriate internal resources
• Documents all complaints per company policy
• Reviews customer account interactions and activity on a regular basis and updates transaction status
• Produces the necessary documents, letters, invoices or statements, as required by the customer and our company
• Maintains records of all interactions with the customers in an orderly manner using the tools required by our company
• Support sales team on preparation activities and follow-up initiatives for trade shows and other sales events and sales initiatives

Requirements:

• Associates degree or equivalent experience
• Passion and enthusiasm for serving customers
• Excellent problem-solving skills
• Proactive nature
• Attention to detail, follow-through and follow-up orientations
• Professional verbal and written communication skills
• Ability to multi-task and manage time effectively
• Desire to work as a team to accomplish common goals
• Positive and cordial demeanor
• Computer skills

Responsibilities:

• Alert Manager of any areas of concern with Customers
• Perform a variety of tasks to support the day to day operations of the business

*Job Type: Full-time, Monday through Friday 8am – 5pm   *From $15.00+ Hourly *Growth Opportunities Available * Looking to hire immediately

*Please email your resume to: Melissa.Stephens@AvaDent.com

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist in AR/AP duties and generally being a helpful and positive presence in the workplace.

Main Tasks:

• Preparation and distribution of customer monthly statements
• Posting and applying of all customer charges to their accounts
• Follow-up on declined charges
• Depositing and posting of all checks
• Manages customized billing matters.
• Review and process customer credits
• Continual review of customer accounts for overdue balances, and collection
• Assemble, review and verify invoices and check requests
• Flag and clarify any unusual or questionable invoice items or prices
• Sort, code and match invoices
• Set invoices up for payment
• Enter and upload invoices into system
• Track expenses and process expense reports
• Prepare and process electronic transfers and payments
• Prepare and perform check runs
• Post transactions to journals, ledgers and other records
• Reconcile accounts payable transactions
• Monitor accounts to ensure payments are up to date
• Research and resolve invoice discrepancies and issues
• Maintain vendor files
• Correspond with vendors and respond to inquiries
• Assist with month end closing
• Provide supporting documentation for audits
• Maintain accurate historical records
• Maintain confidentiality of organizational information

Requirements:

• BA Degree in Accounting preferable
• Minimum of 3-5 years AR/AP experience
• Experience with accounting or ERP software – Microsoft Navision or Business Central a plus
• Proficient in Microsoft Office products to include Excel, Word and Outlook
• Excellent verbal and written communication skills

Desired Qualities:

• Focused, detail-oriented, self-starter who does not require a lot of supervision
• Team player who works well with all departments
• Dependable and motivated individual who takes pride in their work.
• Responsive communicator who has timely follow-up
• Not afraid to offer suggestions and feedback for positive change.
• Excellent analytical and communication skills

*Job Type: Full-time, Monday through Friday 8am – 5pm   *Pay From $46,000-$51,000 Annually *Growth Opportunities Available * Looking to hire immediately

*Please email your resume to: Melissa.Stephens@AvaDent.com

This function manufactures denture pucks per specifications.

Responsibilities:

• Prepare materials, set up, and operate molds to cast acrylic disks according to manufacturing work instructions.
• Maintain process and quality records of disks and materials.
• Perform calibration and routine maintenance of hydraulic presses and heating equipment.
• Experience in set up and operation of hydraulic presses is desirable.
• Maintain all history and maintenance logs

Requirements:

• Basic Computer skills are required.
• Prior experience in a manufacturing environment, following work instructions and using equipment, preferably a press and measurement tools.
• Must be able to follow manufacturing work instructions.
• Must maintain process and quality records with an attention to detail.
• Must be able to lift at least 25 pounds.
• Must be able to set-up and operate machines independently.
• Must be able to inspect own parts to requirements.
• Should be well-organized and possess excellent communication skills.
• Takes pride in workmanship and possess a positive team-oriented attitude.
• Works effectively both independently and in a team environment.
• Achieves results based on pre-defined priorities & schedule.
• Possesses basic knowledge of machine maintenance.
• Experienced in basic Microsoft Windows and Office Skills.
• Ability to read, write and speak effectively in English.

Qualities Desired:

• Strong work ethic
• Meticulous attention to detail
• Excellent time management skills

We do provide extensive on the job training

* FT Position, M-F, 1st shift, $15/HR, Great Benefits Package, 3 Wks/PTO Annually

* Looking to hire immediately

*Please email your resume to: Melissa.Stephens@AvaDent.com

This function loads pucks on the mills, adds the milling strategy to the milling computer, and removes pucks from the mill. Prepares physical dental records for scanning and then scan physical records to produce STL data that represents the physical records. The data is reviewed and exported to the order’s scanning folder on the server. The files will be used in denture design and QC workflow steps.

Main Tasks:

• Review work-order notes to verify correct puck size and shade.
• Select correct work order digital file.
• Load puck according to specifications
• Remove puck from mill.
• Prepare physical records for scanning.
• Read case notes in Client for customer requirements.
• Choose correct scan type per guidelines.
• Scan pieces in light scanner.
• Name files per naming convention.

Requirements:

• Maintain a clean and safe work environment.
• Alert Manager of any repair needs of other areas of concern with regard to the facility.
• Troubleshoot and repair manufacturing equipment.
• Assist in manufacturing processes as directed.
• Assist in engineering processes as directed.
• Perform a variety of tasks to support the day-to-day operations of the business.

*Job Type: Full-time, Monday through Friday 8am – 5pm  *$15.00, Hourly with full benefits package available *Growth Opportunities Available

* Looking to hire immediately

*Please email your resume to: Melissa.Stephens@AvaDent.com

This function sets up and operates the CNC Lathes and run parts according to engineering drawings. The function is also responsible for certification.

Responsibilities:

• Set up and operate CNC Lathes and run parts according to work instruction.
• Experience in set up and operation of manual lathes with a digital read out is desirable.
• Will operate and maintain presses and perform other duties based on the needs of the operation.

Requirements:

• Must be able to set-up and operate machines independently.
• Must be able to follow manufacturing work instructions.
• Must be able to inspect own parts using basic measuring tools.
• Should be well-organized and possess excellent communication skills.
• Takes pride in workmanship and possess a positive team-oriented attitude.
• Possesses ability to clean, deburr and polish CNC milled parts with great attention to detail.
• Has knowledge of all deburring tools — both machine and hand
• Able to prepare high precision parts for inspection.
• Works effectively both independently and in a team environment.
• Achieves results based on pre-defined priorities & schedule.
• Uses both Manual and Digital Probes for set-up work.
• Able to run multiple machines at once.
• Possesses basic knowledge of machine maintenance.
• Experienced in basic Microsoft Office and Computer Skills.
• Ability to read, write and speak effectively in English.

Desired Qualities:

• Strong work ethic
• Meticulous attention to detail
• Excellent time management skills

*We do provide extensive on the job training.

*FT Position, M-F, 2 shifts Available, $15/Hr, Great Benefits Package, 3 Wks/PTO Annually

*Please email your resume to: Melissa.Stephens@AvaDent.com